Refund Policy

1. DetailCRM subscriptions and fees

DetailCRM is currently free to use, so there is nothing to refund. If we introduce paid plans, we will show the price, billing period and renewal terms clearly before you pay, and we will update this page. Unless a paid plan says otherwise or the law gives you more rights:

• you can cancel at any time, and cancellation stops future charges;
• we do not refund partial billing periods that have already been used; and
• if we charged you by mistake or you were charged twice, contact imlaanui@gmail.com within 60 days and we will fix it.

Nothing in this policy limits any refund or cancellation right you have under consumer protection law where you live.

2. Detailing services you book through a business

When you book, receive a quote for, or pay for a detailing service, your agreement is with the detailing business, not with DetailCRM. DetailCRM does not take payment for detailing services, and we cannot issue refunds for them.

• The business sets its own cancellation, rescheduling and refund terms. If it has published them, they appear on its booking page or quote.
• To ask for a refund, cancel or reschedule, contact the business directly using the phone number shown on its booking page.
• If you paid a business by card, Zelle, Venmo or cash, any refund is handled between you and the business (or your card issuer for a card dispute).

3. For business owners

You should set a clear cancellation and refund policy for your customers in Settings → Cancellation & refund policy. It will be shown on your booking page and quotes. Your policy must comply with the consumer laws where you operate.

4. Contact

Questions about this policy: imlaanui@gmail.com. See also our Terms of Service.